FAQ

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1) What videotape formats do you convert to DVD?

2) How long does the conversion process take?

3) How much do you charge for shipping?

4) Can I send you my PAL formatted tapes?

5) What about VHS tapes longer than 2 hours?

6) What is the difference between a VHS and a VHS-C?

7) How do I send you my tapes?

8) Will I get my tapes back?

9) Can I edit my videos on my computer?

10) Will the DVDs play in my DVD player?

11) Why Dougntsoh Media Services?

12) What form of payment do you accept?

13) Are there any hidden fees?

14) Can you make my videos look better?

15) How many tapes can I send in at one time?

16) Do you convert copyrighted material?

We convert the following videotape formats including: VHS, VHS-C, S-VHS, S-VHS-C, Hi8, Digital8, and MiniDV.

Most orders ship within 5 - 10 business days! Orders greater than 10 may take longer to process. If you purchase DataDVD's or you have copyrighted material to transfer the process also may take longer. Please see our terms of service for more information.

At Dougntosh shipping is made simple. We charge a flat rate of $8.50 for shipping for any orders, any size, any time. We ship orders of 3 or more through FedEx ground and we'll always send you a ship confirmation with tracking information. Orders less than 3 occasionally are shipped US Postal Service.

Regrettably Dougntosh does not accept PAL formatted tapes. We only handle NTSC (USA) formatted tapes at this time.

No problem! Dougntosh transfers up to 4 hours of video onto one DVD at no additional cost!

VHS-C tapes are smaller tapes about 2" x 3" used in camcorders, while VHS tapes are the full sized tapes, about 4" x 7".

Simply gather your tapes and place them inside a box and ship them to our address: Dougntosh Media Services, 1133 Highland Avenue NW, Cleveland, TN 37311. You can chose to send your tapes to Dougntosh through the carrier of your choice. Most people send their tape through the United States Postal Service. If you would like to track you package, you can use FedEx, UPS, or DHL. Dougntosh Media Services always sends you an e-mail confirmation once your tapes arrive at our doors!

Yes, we'll return your videotapes along with your DVDs.

Yes, we offer an optional Data-DVD service that allows you to edit your videos on your PC or Macintosh computer. We return to you a Data-DVD containing a MP4/MPEG4 file, which can be edited with all popular video editing programs, including iMovie.

We transfer your videos into high quality DVDs ensuring that almost all DVD players can play the DVDs we produce.

Dougntosh Media Services offers supreme quality transfers and excellent customer service to give our customers the best experience. At Dougntosh there are no hidden fees but all the features that our customer deserve and desire. Along with our professional transfers, we place up to four hours of video on to each DVD disc, create custom titles that are scratch and smear proof, and back up our service with a thirty day money back gaurantee.

We accept Visa, MasterCard, American Express, and Discover Through Pay Pal.

There are no hidden fees at Dougntosh Media Services. Period.

Dougntosh Media Services uses video restoration technology to ensure broadcast quality transfers.

How many tapes can fit into a box? Dougntosh Media Services can handle media services orders from one to one thousand.

Yes, Dougntosh can still transfer a copyrighted tape as long as you follow the below steps: Please place an order on our website. Then print and sign our copyright agreement. Place this agreement inside your package along with your video material and mail your package to our address. Dougntosh Media Services copyright agreement states that the VHS tape is copyrighted but you only plan on using it for your own personal use. You agree that you will not sell or distribute it illegally. Please ensure that you sign this agreement, and once we receive it, we'll file it away, and make sure to transfer your tape accordingly.